Meet the Team - Ebony Palmer
Career Journey and Recent Achievements
Ebony Palmer started her journey with Poole Audi in 2019 as a host before transitioning to digital sales. She currently holds the title of Senior Digital Sales Specialist. Ebony's most recent achievement is earning the Audi New and Used Car Sales Executive Accreditation with an impressive score of 89%.
Accreditation Process
The accreditation process was a significant milestone for Ebony, providing her with in-depth knowledge and understanding of Audi vehicles. The training involved various online courses, webinars, and video sessions covering different Audi models, including new facelifts and the latest e-tron models. Ebony also participated in a roadshow, which added practical experience to her learning. Despite the challenges, especially with objection handling and offer sheets, Ebony excelled and proudly earned her accreditation.
Role and Responsibilities
In her current role, Ebony manages digital inquiries, contacting customers to discuss car details and scheduling appointments. She ensures that customer needs are understood before passing the lead to a sales specialist. Her recent accreditation has enhanced her ability to provide comprehensive support, bridging the gap between initial contact and final sale.
Memorable Experiences
One of Ebony's favourite experiences at Poole Audi was the launch event for the RS6. As a host, she witnessed the car driving through smoke into the showroom, creating an unforgettable moment. More recently, achieving accreditation and seeing the pride and excitement from her managers and colleagues has been a highlight of her career.
Work Environment
Ebony values the close-knit team at Poole Audi, particularly her colleague Elle, with whom she works closely every day. The supportive and friendly environment makes work enjoyable and fosters a sense of camaraderie among the team members.
Career Path and Motivation
Inspired by her grandmother, who was a loyal Audi customer, Ebony pursued a career at Poole Audi. Initially working at Tesco, she transitioned to Poole Audi when a host position opened up. Her journey reflects her desire to stay in a customer-facing and sales role while exploring new opportunities in the automotive industry.
Favourite Audi Model
Ebony's dream car is the RS Q3, but for practicality, she prefers the Q4 e-tron. She appreciates its comfortable drive, adaptability, and fuel efficiency. The Q4 e-tron Black Edition is her top choice for its combination of style and performance.
Personal Insights
Ebony shares a touching connection with her late grandmother, who was instrumental in her decision to join Poole Audi. Additionally, Ebony has a miniature dachshund named Otis, whom she rehomed from friends. Otis, with his light ginger coat and stubborn personality, has become an essential part of her life and brings her immense joy.
Ebony Palmer's journey with Poole Audi is marked by dedication, continuous learning, and a deep connection to her team and family. Her expertise and personable approach make her a valuable member of the Poole Audi family.