Meet the Team - Sarah Taylor
Sarah Taylor joined Poole Audi in October 2020 and has taken on a variety of roles within the company, starting as a Service Advisor, then transitioning to Service Admin, and most recently stepping into her current position as Customer Experience Executive in August 2024. This diverse experience has given Sarah a unique perspective and skill set, allowing her to excel in her latest role.
As a Customer Experience Executive, Sarah’s day-to-day responsibilities revolve around being the first point of contact for sales enquiries. She promptly follows up on leads from various sources, including the Poole Audi website, Auto Trader, and Carwow, either via phone or email, depending on the customer’s preference. Her goal is to engage customers, invite them to the showroom, arrange test drives, and guide them through the initial steps of purchasing a vehicle. Sarah also tailors her approach to suit each customer, ensuring every interaction is personalised and welcoming.
“What I love most about my role is the variety and the opportunity to interact with different customers every day,” Sarah shares. “No two enquiries are ever the same, and being part of a supportive team working towards a common goal is incredibly rewarding.”
Sarah’s extensive background in sales prior to joining Poole Audi, combined with her experience in the service department, equips her with valuable insights that enhance her customer interactions. From understanding service schedules and maintenance requirements to explaining the benefits of service plans, Sarah’s comprehensive knowledge adds an extra layer of value to her role.
Why Poole Audi?
Sarah was drawn to Poole Audi when she sought a local role after years of working at a London-based role. With a passion for cars and a desire to work with a leading brand, Poole Audi was the perfect fit. Over the years, Sarah has developed a deep appreciation for the collaborative environment and opportunities for growth at Poole Audi.
Favourite Audi Model
Sarah’s favourite model is the Audi RS6. “It’s stunning, and the power is incredible,” she says with enthusiasm. A self-confessed speed enthusiast, Sarah has a soft spot for fast cars.
Something Interesting About Sarah
Sarah’s passion for motorsport runs deep. From the age of 12 through her early 20s, she crewed for a racing team sponsored by her father. Even today, she remains an avid racing fan, with her most recent visit being to Santa Pod Raceway this summer.
Sarah’s dedication, enthusiasm, and expertise make her an invaluable member of the Poole Audi team, ensuring every customer receives an exceptional experience.
Accurate at time of publication [December 2024].