Meet the Team - Chantelle Organ
Chantelle has been a dedicated member of the Poole Audi team since 2016, having worked across Poole Audi, Yeovil Audi, and Volvo Cars Poole in various roles. She began her journey in the CRM team, managing sales diaries, assisting with events, and handling live chats. Over time, her focus shifted to bookings, and now, as a Customer Experience Executive, she plays a vital role in aftersales communication.
As a Customer Experience Executive, Chantelle’s primary responsibility is managing Front, Poole Audi’s innovative WhatsApp-based communication platform designed for aftersales enquiries. She ensures all customer messages are promptly addressed, whether they involve booking services, checking the status of vehicles in the workshop, or resolving general queries. Chantelle oversees the flow of communication by tagging enquiries appropriately - such as bookings, courtesy car arrangements, or vehicle updates - and coordinating with the relevant teams, including Service Advisors, Workshop staff, and drive-through hosts. Her role is pivotal in maintaining smooth communication and keeping customers informed throughout their vehicle's service journey, from arrival to collection. Chantelle also steps in to troubleshoot issues by liaising with team members, ensuring timely resolutions and enhancing the overall customer experience. “Helping to solve problems and keeping customers informed is incredibly satisfying,” she says.
Chantelle enjoys the dynamic nature of her role, especially troubleshooting complex situations and ensuring customer queries are resolved efficiently. Her dedication to improving processes and enhancing the customer journey demonstrates her commitment to delivering exceptional service.
Favourite Audi Model: The Audi A4 Avant. "I love it purely for its aesthetic - it’s such a beautiful car!"
Fun Fact: Chantelle is originally from South Africa and is a passionate cat lover.
For Chantelle, the ever-evolving challenges of her role and her love for teamwork keep her motivated to provide the best for Poole Audi’s customers.